public relations
4 Keys to Effective Social Media ROI Measurement
May 7th
An article in Inc. today, Toss Out Your Social Media Metrics, is based on social media philosophies from Peter Shankman, founder of Help a Reporter Out (HARO). The title, while attention-grabbing, is a tad misleading because at first glance, it sounds like an opinion that social media metrics don’t matter. However, instead, Peter makes a point I’ve always wholeheartedly agreed with, which is that you can absolutely measure social media results, but you should do so in a way that directly ties to your business objectives, instead of choosing arbitrary numbers to track.
In my opinion, the argument over whether there is ROI to social media comes down to the argument of whether there is ROI to public relations. If you can say that there is ROI to landing an article in a hard-copy trade magazine, then you can certainly argue that there is a ROI to tweets or YouTube videos that reach tens of thousands of people in your business’ target audience. In fact, I would argue that web analytics and public, detailed information on the profiles of whoever interacts with you online makes it even easier to measure success of online-only efforts than success of traditional public relations.
In order to be as effective as possible in justifying time and money spent on social media, I recommend you always operate with the following considerations in mind:
1. Tie your social media strategy and measurement to something other than social media.
Why are you ultimately using social media? Recruitment? Sales? Getting a piece of legislation passed? You cannot justify the return on investment of social media without first establishing what the return looks like. If someone says we are using it to “raise awareness,” why are we raising awareness? If you can’t get this information out of whoever you are reporting to, then establish it yourself by observing what sort of activities and audiences top management have consistently made a priority.
2. Always start with the strategy, not the end technology.
If someone goes to you asking for you for advice on social media measurement tools, ask them what they are trying to measure. There are a lot of great tools out there, but they all excel at measuring different things. You therefore need to know what you’re measuring before you pick a tool.
3. Measure how much time and money goes into social media, if you don’t already.
A great point that came up at the Seattle Interactive Conference this past November was, “Can you really complain about lack of ROI when you didn’t put any I in?” Show the relationship of return to investment, and compare it to ROI on activities that the company is already doing outside of social media. Did you reach 40,000 people with one tweet that took 10 seconds to write and 40,000 people with a magazine article that took 10 hours to write? Tie results to amount of time or money spent in a compelling way.
4. Provide context to your measurement.
Reporting out on your success or areas for improvement for social media is not necessarily helpful to your colleagues or clients unless they have an idea of what you were trying to accomplish from the beginning. If you say, “We got 10 great job applicants for one position as a direct result of strategically using LinkedIn,” make sure people know that you set out to use social media to help with recruiting.
[image courtesy of Flickr user aussiegall]
Inaugural Seattle Interactive Conference: Highlights from Yelp, Shauna Causey, KING-TV and more [imported from Seattle Guanxi]
Apr 2nd
The hashtag from the conference is #SIC2011, if you want to view all tweets.
Sean presented the core of Ant’s Eye View’s consulting philosophy: the five levels of social engagement for companies as a whole. He said too many companies treat social engagement like an on/off button: “Are we on Twitter?” The takeaway everyone tweeted is that social engagement requires organizational change to get everyone in the company on board, and he provided advice to convince management that social engagement is important. He also mentioned that companies cannot simply have social media policies and nothing else; they need to incorporate education into their social engagement journeys.
Tweets from the session: #sic2011 + @redpantsmeme

Transformation of News Media Panel:
Will Hunsinger (@billykid) of Evri – moderator
Mark Briggs (@markbriggs) of KING-TV
John Cook (@johncook) of GeekWire
Mike Davidson (@mikeindustries) of Newsvine
Curt Woodward (@curtwoodward) of Xconomy
This was, of course, an excellent panel. Beth liked how panelists brought up how online community has changed the timeline of interviewing versus publishing articles. It used to be that for feature articles, journalists would do all their interviewing up front then be done with the story as soon as it published. Now, John Cook prefers to get a story done with as much information as he can get quickly, then write follow-up posts based on reader comments and breaking information. There were also a couple of really good points made about revenue for news sites. Curt Woodward brought up that Craig’s List killed classified ad revenue for newspapers forever. Mike Davidson believes that news sites can generate revenue by bundling the cost to view articles with real-life goods, such as through Groupon-type deals.
Day 2:
Tweets from the session: #sic2011 + @lomcovak
This session probably had the most active tweet stream of both days. You can view GeekWire’s post on it here: Highlights: Sir Mix-A-Lot, Pearl Jam, Death Cab, KEXP and music in the digital age.
4 Speakers’ PR Best Practices from Global Mobile and Cloud Conference [imported from Seattle Guanxi]
Apr 2nd
Earlier this month, I attended the first ever Global Mobile and Cloud Conference, co-organized by the Chinese Microsoft Employee Network and the North America China Council. I went mostly for my own industry education and the China focus. However, because my coworkers and I manage speaking opportunities for technology clients, and I knew Veronica and I would be starting this blog soon, I made sure to look out for speaking best and worst practices from a public relations standpoint.
Here are my four favorite speakers, what they did right, and what my least favorites did wrong, in my opinion:
Albert Shum, Windows Phone Design Studio General Manager, Microsoft
I was expecting to hate the presentation on Windows Phone, but instead, Albert’s presentation was one of my favorites of the day. As highlights, he:
- Acknowledged his product’s competition – iOS – had a much larger market share, then focused on Windows Phone’s future.
- Used story elements, such as creating a character. He shared market research with us on the character Windows Phone has decided will be its best target customer, a young man named “Wei.”
- Provided exclusive, specific information that was interesting to the whole audience. I found the market information on young, somewhat affluent, urban Chinese – pretty similar to my friends in China – fascinating and informative.
- Didn’t waste time or people’s attention by talking about common knowledge information. In this case, he began his presentation by acknowledging that everyone’s trying to figure out how to sell products to Chinese consumers.
Gang He, CEO at Grand Cloud
Halfway through Gang He’s presentation, I decided I should move to China and work for a cloud computing company. Then I realized this decision was merely a result of his persuasion at work. As highlights, he:
- Positioned himself as an expert on the conference topics through sharing specific, useful knowledge. At the end of his presentation, the moderator called his presentation amazing and summarized that he probably told us everything we could possibly want to know about cloud computing in China.
- Painted a picture of his industry and country as having exploding business opportunities, but ones that you should partner with locals for. He explained several factors that are contributing to massive business opportunities for cloud computing in China, as well as the challenges companies face in the same industry.
- Plugged his company’s product, but made sure to share impressive proof points while doing so. 8,000 customers bought Grand Cloud in the first two months of its availability.
Weiling Li, Vice President, iSoftStone
I’ve attended several panel discussions at a variety of events, and I’ve decided that they are inherently difficult for everyone involved: audience, moderator and speakers. Weiling Li showed the key to a successful panel is the moderator taking control. He:
- Announced a format for Q&A at the beginning of the session, letting everyone know that first he would ask questions, then he’d open it up to questions from attendees.
- Addressed questions to specific panelists to prevent some from speaking way more than others.
- Was available to answer questions if prompted, but focused on the panelists’ knowledge instead of his own.
George Zhu, Senior Program Manager, HTC
George was the most impressive panelist I saw of the day. He:
- Began with his employer’s elevator pitch, including how it was relevant and qualified for the conference topic, when prompted to introduce himself.
- Closed with a call to action to apply to work for his employer, when prompted for closing remarks.
I’m not going to name my least favorite speakers of the day; instead, I’ll outline worst practices. Don’t:
- Make the presentation only useful to those who use a certain product, unless the event is some sort of users’ conference such as WordCamp or Dreamforce.
- Show off your own personal abilities.
- Attack another company repeatedly throughout your presentation.
- Related to the above, don’t come off as competitive for the sake of it. People with this quality often do well in business, but it can come off the wrong way during presentations.
What technology speaking best practices do you recommend? Did you go to the Global Mobile and Cloud Conference? What did you think?
Images taken without permission from Global Mobile and Cloud Conference.Welcome to Seattle Guanxi [imported from Seattle Guanxi]
Apr 2nd
By Beth Evans
Thank you for checking out Seattle Guanxi, a blog by Veronica Truong and I for people in Seattle who like China, public relations and social media.
Three factors motivated me to ask Veronica to start a group blog with me:
- I realized I knew some cool people in Seattle who, like me, were into both public relations and China.
- I noticed a lot of China-related stories in Seattle media that were obviously driven by public relations practitioners, such as the Bing/Baidu partnership and the opening of the Seattle Chinese Garden, which I could blog about.
- I remembered that during his presentation at Puget Sound PRSA’s 2011 Jumpstart event, Scott Meis recommended group blogging as a way to excel in online personal branding for a relatively low time commitment.
We’re hoping that Seattle Guanxi will be not only a blog but a resource, which is why we include suggested events and groups on our site. We are also considering including Seattle area job and volunteer postings related to this blog’s topics.
In my opinion, successful new blogs today rely heavily on community, include video and treat the blog’s site as part of a content ecosystem that also includes Twitter and Facebook. We plan on incorporating all of these into Seattle Guanxi, accomplishing the community part by interviewing and including contributed posts from people who are more influential and popular than us. You will see video through our own vlogging and hopefully video interviews, as well. We also have a @seattleguanxi Twitter handle and Seattle Guanxi Facebook page that we will use within the contexts of those two sites’ own communities.
Feel free to comment below or communicate with us on Twitter or Facebook on what you would most like to see out of this blog.
Adding blog posts from Seattle Guanxi
Apr 2nd
My last Beijing Duck blog post was in October. This is a bit embarrassing, but I have been posting content online consistently since then, which I’m making sure to add here.
First, I briefly, co-founded, blogged and tweeted Seattle Guanxi, with the idea that I would maintain both this blog and that. Actually, I maintained neither, and am now adding all my Seattle Guanxi posts to this blog because I hope to integrate the blog’s topics, content for Seattleites who are interested in both public relations and China, into this blog.
Another excuse for lack of Beijing Duck activity is within a month of launching Seattle Guanxi, I worked on the Washington United for Marriage launch, which is currently in the running for a national public relations award, a Holmes Report Gold SABRE Award. I contributed many of the @WA4Marriage tweets and Washington United for Marriage Facebook posts in November 2011.
Lastly, at the beginning of January 2012, I took over managing strategy and execution for my employer Nyhus Communications’ blog, Facebook, LinkedIn and Twitter, on top of my existing client work.
I’m planning to restart blogging here, outside of work, but in the meantime, enjoy my Seattle Guanxi posts. Maintaining a personal blog and strategic social media presence has benefited me enormously both personally and professionally; I get great joy when people who live the distance of a long airplane flight from me email me out of the blue asking for advice on working in public relations or art in China as a result of reading my blog. I really admire the people who work a standard public relations agency work week then take the time to actively maintain an online personal brand.
Just Started a Second Blog: Seattle Guanxi
Oct 22nd
I’d like to let everyone know that I’ve just started my first group blog, Seattle Guanxi, on public relations, social media and China as they relate to Seattle. I will still maintain this blog, Beijing Duck.
Three factors motivated me to ask Veronica Truong to start a group blog with me:
- I realized I knew some cool people in Seattle who, like me, were into both public relations and China.
- I noticed a lot of China-related stories in Seattle media that were obviously driven by public relations practitioners, such as the Bing/Baidu partnership and the opening of the Seattle Chinese Garden, which I could blog about.
- I remembered that during his presentation at Puget Sound PRSA’s 2011 Jumpstart event, Scott Meis recommended group blogging as a way to excel in online personal branding for a relatively low time commitment.
We’re hoping that Seattle Guanxi will be not only a blog but a resource, which is why we include suggested events and groups on our site. We are also considering including Seattle area job and volunteer postings related to the blog’s topics.
In my opinion, successful new blogs today rely heavily on community, include video and treat the blog’s site as part of a content ecosystem that also includes Twitter and Facebook. We plan on incorporating all of these into Seattle Guanxi, accomplishing the community part by interviewing and including contributed posts from people who are more influential and popular than us. You will see video through our own vlogging and hopefully video interviews, as well. We also have a @seattleguanxi Twitter handle and Seattle Guanxi Facebook page that we will use within the contexts of those two sites’ own communities.
How is Seattle Guanxi going to be different than this blog, Beijing Duck? Well, in addition to the community features listed above, the content focus is different. Beijing Duck’s content sometimes relates to Seattle because I live here, but that’s really not the point of this blog. I try to write about China, public relations and art regardless of geographic location.
Feel free to comment at http://seattleguanxi.wordpress.com/ or communicate with us on Twitter or Facebook on what you would most like to see out of Seattle Guanxi.
My Nyhus Posts: Google+ App and How to Research Media Online
Jul 25th
I’ve been blogging quite a bit at work lately for our office blog, and two posts have been published so far: Google+ Engages the Beths and Joshes of the World and How to Use Google and LinkedIn for Traditional Media Research.
My past Nyhus blog posts:
How to Avoid a Social Media Disaster – Takeaways from PRSA/NIRI Luncheon April 20
Blogging and SEO Resources from Wordcamp Seattle 2011
Nyhus Speaks and Sponsors at PRSA Jumpstart
I’ll make sure to keep calling out my Nyhus posts on this blog, almost all of which fit into this blog’s public relations category.
Make Yourself Copy and Paste-able
Jun 5th
The past couple of weeks I’ve had a crash course in the importance of easily copy and paste-able online “about” sections for both companies and people. I helped compile a document on 35+ executives who are attending a client event, and for each person, I included: name, title, employer(s), photo, bio, and about the employer. I compile this kind of information frequently, and I’m sure journalists and bloggers do, too, when obtaining content about spokespeople for publication.
In my opinion, these criteria make an “about” section easiest to copy and paste:
- Third person
- Full sentences
- 50-100 words and easy to turn into 1-2 paragraphs
- Free of grammatical errors
- Clearly explains what you do
Additionally, I love it when someone’s name, title, employer(s), high quality photo, and copy and paste-able bio are all available on his or her LinkedIn profile, and his or her company has a LinkedIn page with a copy and paste-able “about” section. A close second is if all this is easy to find through searching on the company website.
Strong examples, which I found through LinkedIn searching:
From Liz Herbert’s LinkedIn profile:
“Liz, who is based in Cambridge, Mass., serves Sourcing & Vendor Management professionals. Her key research areas include software-as-a-service (SaaS) and ERP implementation with a focus on SAP and Oracle implementation. In the SaaS space, Liz helps clients evaluate the SaaS model, including SaaS pricing and licensing; best practices for contract negotiation, benefits, and tradeoffs of SaaS deployment; and strategies and considerations for maximizing the value of SaaS investments. In the ERP implementation space, Liz helps clients understand the ERP implementation provider landscape as well as best practices for provider selection, RFPs for implementation projects, and provider governance models.”
[The only thing I would change is "Sourcing & Vendor Management" to "sourcing and vendor management."]
From Forrester Research’s LinkedIn page:
“Forrester Research, Inc. (Nasdaq: FORR) is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology. Forrester works with professionals in 19 key roles at major companies providing proprietary research, customer insight, consulting, events, and peer-to-peer executive programs. For more than 27 years, Forrester has been making IT, marketing, and technology industry leaders successful every day. For more information, visit www.forrester.com.”
Additionally, I discovered today a blog post on the importance of bios and tips for writing good ones, The Resume is Dead, The Bio is King. I commented on it because I’m having trouble deciding on where to post my copy and paste-able bio and where to keep my content first person and customized to the social network. As an interim fix, I added my copy and paste-able bio to the top of this blog’s About Beth page and kept the detailed about second I developed based on Bob Dunn‘s excellent advice in his Wordcamp Seattle presentation below the new bio. The standardization of my bio online is a lot less important that that of a popular company spokesperson, though.
What trends and problems have you encountered in copying and pasting bios and “about” sections or writing your own? Do you agree with my criteria for copy and paste-able? Do you have any thoughts on how I can improve my copy and paste-able bio? Let me know in the comments.










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